InsightOps

Healthcare and EMS operations intelligence platform

What It Does

InsightOps provides leadership-level visibility into operational performance, readiness, and risk. The platform consolidates operational data to surface patterns, highlight areas requiring attention, and support informed decision-making.

It is designed for oversight and accountability, not day-to-day clinical operations.

Who It's For

Healthcare and EMS operational leaders, quality officers, compliance teams, and executive leadership who need clear visibility into system performance without adding administrative overhead to frontline staff.

The Problem It Solves

Healthcare and EMS operations generate significant data, but leadership often lacks accessible tools to understand what is happening, identify trends, or detect emerging risks before they become critical.

InsightOps consolidates operational data into a structured format that supports proactive oversight and defensible decision-making.

Key Capabilities

  • Performance monitoring across clinical, operational, and compliance domains
  • Trend analysis and pattern recognition to identify emerging issues
  • Risk awareness tools to highlight areas requiring attention
  • Configurable dashboards tailored to leadership and compliance needs
  • Clear documentation to support audit and regulatory readiness

What InsightOps Does Not Do: It does not replace clinical judgment, make automated decisions, or interfere with frontline workflows. It is an oversight tool, not an operational control system.

PCR Reconciler

CAD-to-ePCR reconciliation tool for EMS agencies

What It Does

PCR Reconciler matches Computer-Aided Dispatch (CAD) incidents to electronic Patient Care Reports (ePCRs), ensuring every incident has a corresponding patient care record or documented reason for absence.

It identifies missing, incomplete, or mismatched documentation and provides clear reporting for quality and compliance purposes.

Who It's For

EMS agencies, quality assurance teams, and operational leadership responsible for ensuring documentation completeness and compliance with reporting requirements.

The Problem It Solves

Incomplete or missing patient care documentation creates compliance risk, billing issues, and gaps in quality oversight. Manual reconciliation is time-consuming and prone to errors.

PCR Reconciler automates this process, reducing administrative burden while ensuring documentation standards are met.

Key Capabilities

  • Automated matching of CAD incidents to ePCRs
  • Clear identification of missing or incomplete records
  • Exception tracking for non-transport incidents and documented absences
  • Reporting designed for quality review and compliance audits
  • Configurable rules to match agency-specific workflows

What PCR Reconciler Does Not Do: It does not write or edit patient care reports, make clinical determinations, or replace staff judgment. It is a documentation reconciliation tool, not a clinical decision support system.

Interested in learning more?

We can discuss how these products might fit your operational needs and compliance requirements.

Contact us